📜 TERMS & CONDITIONS
Brand Name: Frezzy
Jurisdiction: United Arab Emirates (UAE)
1. Introduction
Welcome to Frezzy.
These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be legally bound by these Terms & Conditions.
If you do not agree with any part of these terms, you must discontinue use of our website immediately.
2. Eligibility
By using this website, you confirm that:
You are at least 18 years old
You have the legal capacity to enter into binding contracts
You are using the website for lawful purposes only
We reserve the right to refuse service to anyone at our sole discretion.
3. Business Model Disclosure (Dropshipping)
Frezzy operates as a dropshipping e-commerce business.
This means:
Some products may be shipped directly from third-party suppliers
Packaging may vary depending on supplier
Shipping times may differ based on product origin
We ensure quality control, but fulfillment may involve third-party logistics providers.
4. Products & Descriptions
We strive to ensure that:
Product descriptions are accurate
Images represent the actual product
Pricing information is correct
However:
Minor variations in color or design may occur
Errors in pricing or product details may occasionally happen
We reserve the right to correct any errors and cancel orders if necessary.
5. Pricing & Currency
All prices are displayed in AED (United Arab Emirates Dirham) unless stated otherwise.
Prices may change without prior notice.
Promotional discounts are subject to specific conditions.
Frezzy reserves the right to modify pricing at any time.
6. Order Acceptance & Cancellation
When you place an order:
You will receive an order confirmation email.
This does not guarantee acceptance of your order.
We reserve the right to:
Cancel orders due to stock unavailability
Cancel suspicious or fraudulent transactions
Cancel orders with pricing errors
If payment has already been made, a refund will be issued.
7. Payment Terms
We accept secure payment methods including:
Credit/Debit Cards
Cash on Delivery (if available)
Other approved payment gateways
All transactions are processed securely. Frezzy does not store full card details.
Failure of payment authorization may result in order cancellation.
8. Shipping & Delivery
Delivery times may vary depending on:
Customer location
Supplier processing time
Courier delays
Customs clearance (if applicable)
Frezzy is not responsible for delays caused by:
Courier services
Customs authorities
Force majeure events
Full shipping details are provided in our Shipping Policy.
9. Returns & Refunds
Returns and refunds are governed by our Refund & Return Policy.
Customers must:
Follow return procedures
Provide proof of purchase
Return items in original condition
Refund eligibility is subject to inspection and policy compliance.
10. Intellectual Property
All content on the Frezzy website, including:
Logos
Images
Text
Product descriptions
Website design
Graphics
are the intellectual property of Frezzy and protected under applicable laws.
You may not:
Copy
Reproduce
Distribute
Modify
Republish
without written permission.
11. Prohibited Activities
You agree not to:
Use the website for unlawful purposes
Attempt to hack or disrupt the website
Use automated bots to scrape data
Submit false or misleading information
Commit fraud
Violation may result in account termination and legal action.
12. Limitation of Liability
To the fullest extent permitted by UAE law:
Frezzy shall not be liable for:
Indirect damages
Loss of profits
Loss of data
Delayed deliveries
Third-party service failures
Our total liability shall not exceed the amount paid for the product in question.
13. Indemnification
You agree to indemnify and hold harmless Frezzy from any:
Claims
Damages
Legal fees
Losses
arising from misuse of our website or violation of these Terms.
14. Force Majeure
We shall not be liable for failure or delay caused by events beyond our reasonable control, including:
Natural disasters
Government restrictions
Pandemic
War
Strikes
Shipping disruptions
15. Third-Party Links
Our website may contain links to external websites.
We are not responsible for:
Their content
Their privacy practices
Their business operations
16. Privacy
Your use of this website is also governed by our Privacy Policy.
17. Account Responsibility
If you create an account:
You are responsible for maintaining confidentiality
You are responsible for all activities under your account
We reserve the right to suspend accounts suspected of misuse.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted under the laws of the United Arab Emirates.
Any disputes shall be resolved under UAE jurisdiction.
19. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Changes become effective immediately upon posting.
Continued use of the website indicates acceptance of revised terms.
20. Contact Information
For questions regarding these Terms & Conditions:
Brand Name: Frezzy
Country: United Arab Emirates
Email: contact@frezzy.com
Business Hours: 24 hour service/ on WhatsApp