🚚 SHIPPING POLICY

Brand Name: Frezzy
Jurisdiction: United Arab Emirates (UAE)

1. Overview

At Frezzy, we are committed to delivering your orders safely and efficiently across the United Arab Emirates and selected international destinations.

This Shipping Policy explains how we process, handle, and deliver orders placed through our website.

By placing an order, you agree to the terms outlined below.

2. Business Model Disclosure (Dropshipping)

Frezzy operates under a dropshipping fulfillment model.

This means:

Some products are shipped directly from our international or local suppliers

Products may be dispatched from different warehouses

Packaging may vary depending on supplier

Orders with multiple products may arrive in separate packages

We ensure quality standards, but shipping timelines may vary based on supplier location.

3. Order Processing Time

All orders go through the following stages:

🔹 Order Confirmation

You will receive an email confirmation immediately after placing your order.

🔹 Processing Time

Orders are processed within 1–3 business days

During sales or peak periods, processing may take slightly longer

Processing includes:

Order verification

Quality check

Packaging coordination

Dispatch arrangement

Orders are not processed on weekends or public holidays.

4. Estimated Delivery Time (UAE)

For deliveries within the UAE:

Standard Delivery: 3–7 business days

Remote areas may take additional time

Delivery times are estimates and may vary due to:

Courier delays

Weather conditions

Public holidays

Customs clearance (if applicable)

5. International Shipping

If international shipping is available:

Delivery time: 7–15 business days

Customs duties or import taxes (if applicable) are the customer’s responsibility

We are not responsible for delays caused by customs authorities.

6. Shipping Fees

Shipping charges are calculated at checkout.

We may offer:

Free shipping promotions

Discounted delivery during campaigns

Express delivery (if available)

Shipping fees are non-refundable unless the error is on our part.

7. Order Tracking

Once your order is shipped:

You will receive a tracking number via email or SMS

Tracking updates may take 24–48 hours to appear

If you do not receive tracking within expected time, contact:

📧 contact@frezzy.me

8. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information.

If incorrect details are provided:

Frezzy is not responsible for lost shipments

Reshipping fees may apply

Refund may not be possible

Please double-check your address before confirming your order.

9. Failed Delivery Attempts

If delivery fails due to:

Customer unavailability

Incorrect address

Refusal to accept order

The package may be returned.

For Cash on Delivery orders:

Repeated refusal may result in account restriction

Future COD orders may be blocked

10. Delayed Shipments

While we strive for timely delivery, Frezzy is not liable for delays caused by:

Courier service disruptions

Customs inspections

Natural disasters

Government restrictions

High seasonal demand

We will assist in tracking and resolving delivery issues.

11. Damaged or Lost Packages

If your package arrives damaged:

Provide clear photos or unboxing video

If a package is lost in transit:

We will investigate with the courier

Resolution may include replacement or refund

Investigation timelines depend on courier policies.

12. Split Shipments

Due to our dropshipping model:

Orders containing multiple items may be shipped separately

You may receive separate tracking numbers

This is normal and does not mean items are missing.

13. Customs & Import Duties

For international orders:

Customers are responsible for customs duties, VAT, or import taxes

Frezzy is not responsible for customs delays

14. Force Majeure

Frezzy is not responsible for shipping delays caused by events beyond our control, including but not limited to:

Natural disasters

War or political unrest

Pandemics

Transportation strikes

Government regulations

15. Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time.

Changes will be effective immediately upon posting.

16. Contact Information

For shipping-related inquiries:

Brand Name: Frezzy
Country: United Arab Emirates
Customer Support Email: contact@frezzy.me
Business Hours: 24 hour service/ On WhatsApp