🔐 PRIVACY POLICY

Brand Name: Frezzy
Jurisdiction: United Arab Emirates (UAE)

1. Introduction

Welcome to Frezzy.

At Frezzy, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe, secure, and responsible manner. This Privacy Policy describes in detail how we collect, use, disclose, store, and safeguard your information when you visit our website, interact with our services, or purchase products from us within the United Arab Emirates and internationally.

By accessing or using our website, you confirm that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with any part of this policy, please discontinue use of our website immediately.

2. Scope of This Policy

This Privacy Policy applies to:

All visitors of our website

Customers who place orders

Individuals who contact customer support

Users who subscribe to marketing communications

Visitors interacting with Frezzy advertisements

This policy applies regardless of whether access is via mobile device, tablet, or desktop.

3. Information We Collect

We collect information in several ways, including when you:

Visit our website

Place an order

Subscribe to emails

Contact support

Participate in promotions

A. Personal Information

When you make a purchase or attempt to make a purchase, we may collect:

Full name

Billing address

Shipping address

Phone number

Email address

Order history

B. Automatically Collected Information

When you browse our website, we automatically collect:

Time zone

Pages viewed

Products viewed

Referring website

Click behavior

Shopping cart actions

C. Marketing & Communication Data

If you subscribe to marketing:

Email engagement data

Ad interaction data

Preferences and interests

4. Legal Basis for Processing Data

We collect and process your data based on:

Contractual necessity (to fulfill your order)

Legal obligations under UAE law

Legitimate business interests

Your explicit consent (for marketing)

5. How We Use Your Information

We use your information for the following purposes:

Order Processing

Confirm orders

Process payments

Arrange shipment

Provide tracking details

Handle returns or disputes

Customer Support

Respond to inquiries

Resolve complaints

Provide after-sales service

Website Improvement

Analyze traffic

Optimize product listings

Improve customer experience

Fraud Prevention

Detect suspicious transactions

Prevent payment fraud

Verify identity

Marketing & Advertising

Send newsletters (if opted-in)

Send promotional offers

Run retargeting ads

Personalized product recommendations

You can unsubscribe from marketing at any time.

6. Payment Security & Protection

We implement security measures including:

Encrypted connections

Firewall protection

Limited staff access

Secure hosting servers

7. Dropshipping Disclosure

As a dropshipping business:

Some products may be fulfilled by third-party suppliers.

We may share necessary shipping information (name, address, phone number) with fulfillment partners strictly for order delivery.

Suppliers are required to handle customer information securely.

We do not authorize suppliers to use your data for marketing purposes.

8. Sharing of Information

We may share your information with:

Payment processors

Shipping companies

Logistics providers

Marketing platforms

Website hosting services

Legal authorities (if required by law)

We do NOT sell, rent, or trade your personal information.

9. International Data Transfers

As a global e-commerce business, your information may be processed outside the UAE.

We ensure that all data transfers comply with applicable data protection laws and are protected by contractual safeguards.

10. Data Retention Policy

We retain your data only for as long as necessary to:

Fulfill orders

Maintain accounting records

Comply with UAE tax and legal requirements

Resolve disputes

Prevent fraud

After that, data is securely deleted or anonymized.

11. Your Rights (UAE Customers)

Under applicable UAE data protection regulations, you may:

Request access to your data

Request correction of inaccurate data

Request deletion of your data

Withdraw marketing consent

Request data portability

To exercise these rights, contact:
📧 contact@frezzy.me

12. Cookies & Tracking Technologies

We use cookies for:

Website functionality

Cart storage

Analytics

Advertising

Retargeting

You can disable cookies in your browser settings, but some website features may not function properly.

13. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

14. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

Continued use of our website constitutes acceptance of changes.

15. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Brand Name: Frezzy
Country of Operation: United Arab Emirates
Customer Support Email: contact@frezzy.me

Customer Support Phone: +971 52 940 1542

Business Hours: 24 hour Service/On WhatsApp