💰 REFUND & RETURN POLICY
Brand Name: Frezzy
Jurisdiction: United Arab Emirates (UAE)
1. Overview
At Frezzy, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be processed.
By placing an order with Frezzy, you agree to the terms outlined below.
2. Return Eligibility
You may request a return if:
The item is damaged upon arrival
The item is defective or not functioning properly
You received the wrong product
The product significantly differs from its description
To be eligible for return:
The request must be made within 7 days of delivery
The product must be unused
The item must be in original packaging
All accessories and parts must be included
Proof of purchase must be provided
Frezzy reserves the right to deny returns that do not meet these conditions.
3. Non-Returnable Items
For hygiene, safety, and business reasons, the following items are non-returnable:
Used products
Opened personal care items
Clearance or final sale items
Digital products (if applicable)
Items damaged due to misuse
Cash on Delivery refusal without valid reason may result in account restriction.
4. Dropshipping Return Process Disclosure
As a dropshipping business:
Some returns may need to be processed through our supplier
Return shipping location may differ from original shipping location
Return approval is required before sending any item back
Do NOT return products without prior authorization.
5. Return Process
To initiate a return:
Contact our support team at:
📧 contact@frezzy.me
Provide:
Order number
Clear photos or videos of the issue
Description of the problem
Wait for return approval and instructions
Unauthorized returns may not be accepted.
6. Refund Conditions
Refunds may be issued in the following cases:
Product is confirmed defective
Product is damaged during shipping
Wrong product delivered
Order cancelled before shipment
Refunds will NOT be issued if:
Customer changes mind after shipping
Incorrect address provided by customer
Delivery failed due to customer unavailability
Minor color/size variations
7. Refund Method
Refunds will be processed through the original payment method:
Credit/Debit card → Refund to card
Online payment → Refund to original gateway
Cash on Delivery → Bank transfer (customer must provide bank details)
Refund processing time:
5–10 business days (depending on bank/payment provider)
Shipping fees are generally non-refundable unless the return is due to our error.
8. Late or Missing Refunds
If you have not received your refund:
Check your bank account again
Contact your card provider
Contact your bank
If the issue persists, contact us at:
📧contact@frezzy.me
9. Exchange Policy
We replace items only if:
They are defective
They are damaged
Incorrect item delivered
Exchange availability depends on stock.
10. Order Cancellation Policy
Orders may be cancelled:
Within 12 hours of placing the order
Before shipment confirmation
Once the order has been processed or shipped, cancellation may not be possible.
11. Refused Deliveries (COD Orders)
If a customer refuses a Cash on Delivery order without valid reason:
Future COD orders may be restricted
Account may be flagged
Repeated abuse may result in permanent restriction.
12. Fraud & Abuse Protection
Frezzy reserves the right to:
Refuse returns suspected of fraud
Deny refund claims with insufficient proof
Investigate suspicious claims
False claims may lead to account suspension.
13. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Contact us within 48 hours
Provide clear video proof of unboxing
Provide photos showing defect
Failure to provide proof may result in rejection of claim.
14. Shipping Costs for Returns
Return shipping costs:
Covered by Frezzy if error is ours
Covered by customer if return reason is personal preference
Shipping costs are non-refundable unless stated otherwise.
15. Force Majeure
We are not responsible for delays or damage caused by:
Courier mishandling
Customs delays
Natural disasters
Government restrictions
16. Policy Updates
Frezzy reserves the right to update this Refund & Return Policy at any time.
Changes will be posted on this page with updated revision date.
17. Contact Information
For all return or refund inquiries:
Brand Name: Frezzy
Country: United Arab Emirates
Email: contact@frezzy.me
Business Hours: 24 hour service/ On WhatsApp